Customer Service Pizza Hut

Yesterday night my daughter and I happen to pass by a Pizza Hut restaurant. We ordered a take away pizza, took it and came home. Once my daughter opened the pizza box, she was surprised to find that the pizza with her was not the one ordered by her. I rang up universal access number of Pizza Hut. The response was poor to start with but when I asked the operator to put me through to some senior person, I got the phone number of the branch from where we had gotten the pizza. I dialed the number and again found the response to be lukewarm. I spoke to the person in charge who readily accepted their mistake and committed to deliver another pizza at my residence. The second pizza was delivered at my residence within the time given by the branch manager. The delivery person insisted that the first one be retained by us as a compliment.